Rahul Kumar Gupta

Rahul Kumar Gupta

Vice President, Digital Engineering
Incedo Inc

Rahul Kumar Gupta (RKG) is a TEAD-X Leader with over 27 years of experience in product development, AI, digital engineering, and enterprise architecture. As Vice President – Digital Engineering & Head of GenAI CoE at Incedo, he leads enterprise AI strategy, AI-driven SDLC transformation, and engineering innovation. Previously, he held leadership roles at Publicis Sapient and HCL Technologies, delivering large-scale transformation programs across the Americas, Europe, APAC, ANZ, and India. Rahul has partnered with global organizations including AT&T, Symantec, LEGO, L'Oréal, Goodyear, Coca-Cola, TUI, ATG, and IHG. A recognized speaker, mentor, author, and university consultant, he is passionate about helping enterprises become AI-first and AI-native.

Workshop Title

How AI Is Reshaping Ecommerce


Workshop Overview

To help participants understand emerging AI trends, explore opportunities across the e-commerce value chain, and evaluate how AI can improve customer experience, operational efficiency, and business growth

Agenda :

• Evolution of E-commerce: Changing customer expectations and why AI has become a competitive necessity.

• AI Across the E-commerce Value Chain: AI in customer acquisition, product discovery, customer service, and business planning.

• High-Impact AI Use Cases: Recommendations, product search, personalization, conversational commerce, and customer service.

• Live Demonstration: Using AI assistants and tools to analyze customer behavior, products, orders, and sales trends using datasets.

• Hands-on Exercise: Teams will use an AI assistant to analyze a dataset and create a business strategy based on the insights.

• Key Learnings and Outcomes: Recap of learnings, key takeaways, and closing reflections.

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