Roma Jain is an Assistant Vice President at Genpact with 25+ years of experience spanning technology delivery, program governance, service delivery, and operational excellence across global, distributed teams. In her current leadership role, she manages large-scale service delivery portfolios, driving performance, governance, stakeholder management, and continuous improvement across complex business environments.

A strong advocate of AI-led transformation, Roma has been working in AI/ML for the past seven years and is actively driving the adoption of AI, automation, and data-driven ways of working across delivery teams to improve productivity, accelerate execution, and de-risk operations. Her leadership approach combines business outcomes, technology, people, and execution to build high-performing and future-ready teams.

Roma is also an Agile Transformation Expert, Agile Coach, and SAFe SPC trainer, having certified more than 100 professionals on SAFe and trained over 2,000 professionals in Agile methodologies. She holds a patent approved in March 2024 and has extensive experience leading cross-functional teams, managing complex portfolios, and using data-driven frameworks to govern challenging programs to successful outcomes.