Dinker Charak

Dinker Charak

Principal Product Manager, Thoughtworks

Dinker is an expert in Product Management and EEBO Metrics. At Thoughtworks, he helps clients build revenue generating products and spearheads asset-based consulting. Before Thoughtworks, he developed significant software products influencing industries like Online Video Ads in India. While his startup Gungroo, behind RooKidsApp, closed, it offered key market insights. Dinker contributed to renowned particle physics labs: Fermilab and CERN. He possesses a patent in Advertising Technology, multiple provisional patents, and wrote a Product Management book. Dinker has written a book on Product Management and also runs workshops in collaboration with CIIE, NASSCOM, and Thoughtworks.

Session Title

Metrics and Business Agility


Session Overview

Many IT organizations lack a comprehensive understanding of their level of maturity when it comes to metrics adoption. Consequently, they tend to overly emphasize the selection of tools for metric collection and become fixated on metrics that currently show positive performance, while struggling to establish overall excellence by tracking numerous metrics simultaneously. Drawing from extensive experience working with various large IT organizations, Dinker Charak provides valuable insights into achieving maturity in metrics adoption. This includes overcoming the excessive focus on metrics and presenting a method to establish EEBO Metrics as a singular indicator of Business Agility.

Key Takeaway

  • - Team leads can apply a Maturity Model for Metrics Adoption independently
  • - Learn how to design metrics to prevent local optima, gaming, and excessive management costs, even in underperforming scenarios
  • - Utilize EEBO Metrics to establish a correlation between team performance and overall business outcomes
  • - Leverage the EEBO Metrics Index as a comprehensive indicator of Business Agility

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