Session Title

Sandwiches, Trash and Doing the Little Things Right

Session Overview

This talk delves into trust, result obsession, little habits, and why we don't need a "dragon slayer" in our teams.

Successful transformations hinge on trust, as rushing behavioral or process changes without first building trust leads to resistance. Furthermore, fixation on results can subject the team to tremendous pressure, perpetuating a cycle of failure and stripping joy away from the journey.

He presents a case study and real-life instances to illustrate the importance of building trust, the consequences of overly emphasizing results and deadlines at the expense of process improvements, and the impactful nature of small improvements. In the transformation phase, small improvements often get overshadowed by flashy presentations, large-scale transformations, and dragon slayers. However, daily 1% improvements, while seemingly insignificant, can result in a remarkable 37-fold improvement over a year.